Font size





Government of Gibraltar Logo Government of Gibraltar Logo

Department of Social Security – COVID-19

March 21, 2020


The DSS would like to advise the Public that our cashiers will be open on Monday 23rd and Friday 27th March 2020, from 09:00 until 12:00 for those claimants who need to collect their Social Assistance or Unemployment Benefits in cash.

Our cashiers will also be open on Tuesday 24th March 2020 from 09:00 until 12:00 for claimants who need to collect their Occupational Pension in cash.

A further notice will be issued shortly for those due to collect their benefits in cash on the 1st April 2020.

The Department would like to thank those claimants who have already provided us with their bank details.

The public is reminded that the cashiers will shortly be permanently closed and therefore alternative arrangements to payment in person must be made immediately. Anyone who has not yet provided the DSS with their bank details, or in the event that they do not hold a bank account, that of a close relative or friend with a bank account as an interim measure, to urgently provide those details via the bank forms attached or which can be downloaded from:

In the case of individuals who do not possess a bank account, they are encouraged to arrange to open one. Government is liaising with banks asking them to assist in expediting the process for those who are eligible. Alternatively, claimants could also nominate an alternative bank account of someone they trust.

Please advise the department on or on 20048472 / 20048479 if you do not have an existing bank account and are unable to open or use an alternative one during this time.

Remember, you can help reduce the spread of the virus by respecting a 1 meter gap from other people whilst queuing at our cashiers.


The Department of Social Security advises the public that as part of HM Government’s response to the Covid-19 outbreak all counters will be closed as from Tuesday 24th March 2020 until further notice.

Our forms are available for download on the following links:

Child Welfare Grant

Death Grant

Disablement Benefit

Elderly Persons Allowance

Guardians Allowance

Injury Benefit

Maternity Allowance / Grant

Minimum Income Guarantee


Social Assistance

Survivors Benefit

Unemployment Benefit

Consent Forms

Forms can be submitted via email on or , via mail to Department of Social Security, HM Government of Gibraltar, 14 Governor's Parade, Gibraltar, or can be dropped off at the mail box in our courtyard.

For further information kindly contact the department on the email addresses above or on the following telephone numbers:

  • Benefits: 20048472 / 20048479
  • Pensions: 20075716 / 20073204


The public is reminded that everyone over the age of 70 must stay at home. We encourage family members to collect the forms and make alternative arrangements for their loved ones. Anyone over the age of 70 who does not have family support and requires assistance are to register with the DSS so that alternative arrangements can be made

The Government is mindful of that many elderly people use this service and we will ensure that no one is left behind.

For any advice related to Covid-19 please call the helpline on telephone number 200 41818