Office of Fair Trading (OFT)
The Office of Fair Trading (OFT) is a statutory regulator established by His Majesty's Government of Gibraltar to protect the interests of consumers in Gibraltar and to ensure that a fair market is maintained. The OFT investigates consumer matters based on complaints received or its own investigations to identify and prevent any business practices or any features of a market in Gibraltar for goods of services which may be significantly harming the interests of consumers.
To follow is a list of some of the responsibilities undertaken by the OFT's consumer protection team:
Education: Raising consumer and trader awareness on their rights and responsibilities via awareness campaigns, seminars, presentations and publications on different topics of consumer concern;
Advice: Advising consumers and traders on their rights and responsibilities based on the enquiries or complaints brought to us;
Investigation: Investigating matters which could be causing harm to our local consumers;
Product Safety: Monitoring and testing products in our market to ensure their conformity with European Standards;
Advertisements: Monitoring adverts to ensure they are accurate and complying with the Misleading and Comparative Advertising Act;
Inspections: Ensuring shop notices are in conformity with consumer rights, prices are displayed, businesses licenses are up to date and that measuring and weighing equipment are calibrated;
Enforcement: Undertaking enforcement measures against businesses causing consumer detriment and monitoring that these measures are being adhered to; and
Legislation: Monitor changes in the UK and European consumer landscape and issuing recommendations for changes to our local legislation to try and maintain equal standards of consumer protection in Gibraltar.