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Department of Social Security - Covid-19

April 21, 2020

The Department of Social Security advises the public that as part of HM Government’s response to the Covid-19 outbreak, arrangements have been made for;

  • Social Assistance (inclusive of those in receipt of top-ups)
  • Unemployment Benefit
  • Treasury Occupational Pension


for those persons who have been unable to provide us with a bank account, to be paid in cash at the Department of Social Security on Thursday 23rd April 2020, in a scheduled manner and in a controlled way.


Claimants are advised to check the table below for their respective timeslot:



THURSDAY 2ND April 2020


Surnames beginning with:

09.00 - 10.00

A - B

10.00 - 11.00

C - F

11.00 - 12.00

G - M

12.00 - 13.00

N - S

13.00 - 14.00

T - Z



Anyone who has not yet provided the DSS with their bank details, or in the event that they do not hold a bank account, that of a close relative or friend with a bank account as an interim measure, to urgently provide those details via the bank forms attached or which can be downloaded from:

The public is further reminded that everyone over the age of 70 must stay at home. We encourage family members to collect the forms and make alternative arrangements for their loved ones. Anyone over the age of 70 who does not have family support and requires assistance are to register with the DSS so that alternative arrangements can be made.

Please advise the department on or on 20048472 / 20048479 if you do not have an existing bank account and are unable to open or use an alternative one during this time.

Remember, you can help reduce the spread of the virus by respecting social distancing measures whilst queuing at our cashiers.

For any advice related to Covid-19 please call the helpline on telephone number 200 41818