Remote Gambling

Remote Gambling

Table of contents

• Remote gambling from Gibraltar
• General
• Advertising guidelines


• Payout of prize monies
• Customer privacy and data protection
• Gaming duty
• Accounts and audit
• Effective control
• Codes of practice
• The generic code
• Anti money laundering requirements
• Remote technical and operating standards
• Testing requirements
• Customer complaints regarding breaches of licence conditions
• Licensing and administration

Remote gaming from Gibraltar

All gambling operations in Gibraltar require licensing under the Gambling Act 2005 (“the Act”). Remote Gambling licences, including for telephone and Internet betting, are issued by the Licensing Authority. The Gambling Commissioner, appointed under the provisions of the Act, is granted powers to ensure that licensees conduct their operations in accordance with their licenses and maintain the good reputation of Gibraltar.

General

The Licensing Authority will only consider licensing blue chip companies with a proven track record in gambling, licensed in a reputable jurisdiction, of good financial standing and with a realistic business plan. Licences are generally difficult to obtain. As at 21st November 2018 the licensed operators are as follows:

Below are some of the principal conditions and licensing requirements for fixed odds betting and online casino operations.

Advertising Guidelines

The licensee shall ensure that all advertising, promotion and sponsoring activity of whatever type and through whatever medium (including the Internet) with regard to the gambling activities shall be truthful and accurate. It shall be exclusively targeted at adult players and shall therefore not be designed to appeal in any way to minors. Licensees shall ensure that such Internet websites as are used to advertise, promote and/or operate its gambling activities shall not include links to other sites with violent or immoral content or that may be designed for access by minors. The licences are issued on the basis that the advertising and promotion of gambling activities can only be directed to citizens of nations in which it is not illegal for such activities to be undertaken and that the licensee will not provide gambling activities to any person where the provision of such services by the licensee would be illegal under the applicable law.

Payout of prize monies

The licensee will at all times have adequate financing available to pay all current and reasonably estimated prospective obligations in respect of prize payouts and to ensure there is adequate working capital to finance ongoing operations. The licensee will pay winnings and account balances to registered players in accordance with clearly established arrangements agreed to with the customer.

Customer privacy and data protection

Licensees are required by the Licensing Authority to obtain at least the following basic personal information with regard to all prospective customers. This shall include full name, residential address, and date of birth. Upon obtaining the required information and completing any due diligence arising there from, the licensee shall be entitled to deal with the customer as a registered player.

Gaming duty

Accounts & Audit

The bank accounts into which any customers, funds, stakes, wagers, prizes or other monies are received, held or paid out from shall be controlled by the company. The operation of any credit card merchant account used in the course of the business shall be fully and effectively controlled by the company. 

No bank account or credit card merchant account, nor the receipt, processing, holding and clearance of customer funds and credit card transactions, shall be maintained by the licensee in a jurisdiction other than Gibraltar, or in a Gibraltar licensed institution without the prior approval of the Licensing Authority. The licensee shall be required to produce audited accounts to the Licensing Authority each year during the licence period and maintain its financial records in accordance with the applicable law from time to time. The licensee shall also be required to meet all its accounts and filing requirements as set out in the Companies Act, the Companies (Accounts) Act and Companies (Consolidated Accounts) Act and any other applicable legislation.

Effective Control

The licensee shall at all times be effectively controlled and managed from Gibraltar. The licensee shall be required upon request by the Licensing Authority to produce lists of key personnel (with CVs or such other information as is reasonably appropriate) including shareholders, directors and executive managers involved in the management and operation of the licensee's business in Gibraltar. The licensee hereby agrees that the control of the entire business of the licensee will be exercised in Gibraltar, so that, inter alia, but without limitation to the generality of the foregoing, the bank accounts into which any customer’s funds, stakes, wagers, prizes or other monies are received, held or paid out from shall be controlled by the licensee. The operation of any credit card merchant account used in the course of the business shall be fully and effectively controlled by the licensee.

Codes of Practice

The Gambling Commissioner is responsible for drawing up and issuing codes of practice as to good practice in the conduct of their undertakings by licensees, and to ensure that licensees conduct their undertakings in accordance with the provisions of the Act. The licensee agrees to be bound by any code of practice issued by the Gambling Commissioner from time to time.

The Generic Code

The code of practice titled 'The Generic Code' is intended to be ‘interpretive guidance’ to the Gibraltar gambling industry in respect of the provisions of the Act, and outline, for development, a fair and transparent regulatory framework within which licensees will be required to operate.

Anti-Money Laundering Requirements

The Anti-Money Laundering Code of Practice is ‘interpretive guidance’ to the Gibraltar gambling industry in respect of the requirements of the Act, the Gibraltar Proceeds of Crime Act, and the 4th EU Anti-Money Laundering Directive. This code applies to all financial transactions associated with defined gambling activities undertaken under the authority of a Gibraltar remote gambling licence.

For the non-remote industry, the previous Anti-Money Laundering Code of Practice remains in place and can be viewed here.

The National Coordinator for Anti-Money Laundering and the Combatting of Terrorist Financing has published a newsletter detailing the changes made to the Proceeds of Crime Act and subsidiary legislation, this can be found here. 

A copy of the latest iteration of Gibraltar's National Risk Assessment (2018) can be found here. Licence Holders should also be aware of those jurisdictions deemed to be of higher risk in light of their AML/CFT deficiencies. The FATF regularly maintains and publishes a list of such jurisdictions. Those jurisdictions can be viewed here.

Remote Technical and Operating Standards

The purpose of the Remote Technical and Operating Standards is to offer more detailed guidance to Gibraltar’s remote gambling industry on meeting the broader policy requirements of Gibraltar’s regulatory framework. This document includes technical, responsible gambling and other operating guidelines for Gibraltar’s remote gambling industry.

Testing Requirements

Remote gambling licensees must ensure that their gambling products and services have been tested and certified as compliant with Gibraltar’s regulatory model and standards. Certain independent test houses have been approved by the Gibraltar Licensing Authority to carry out this function. The following independent test houses had been approved by the Gibraltar Licensing Authority:

Customer complaints regarding breaches of licence conditions

For further information on complaints and regulatory issues please see: 



The Gambling Commissioner's advice to complainants.

Complaints about operators must follow the process set out in the Gambling Commissioner’s advice to complainants. Complaints must be submitted in writing, by email, using the prescribed form (Complaint Resolution Request Form) to gccomplaints@gibraltar.gov.gi. Complaints cannot be dealt with by telephone.

Licensing and administration

*per licensing year

For further information on the issue and administration of gambling licences please contact:

Gambling Division
 H.M Government of Gibraltar  Europort Suite 812 & 813 GX11 1AA
 Gibraltar

TEL: 00350 20064142
 FAX: 00350 20064150 


Email: gamblinglicensing@gibraltar.gov.gi