As part of ongoing organisational strategies regarding recall and appointment allocations, the GHA is encouraging service users to check that their contact information particularly mobile numbers is correct and up to date on their eGov profile or update via the GHA PCC Registration Department.

The GHA has identified that many patients may not have up-to-date mobile numbers on their records.                

Given our reliance on mobile SMS for patient communication, it is crucial to ensure that we have accurate contact information

The proposed steps for service users are as follows:

1. Change of Particulars Form via eGov: Patients can submit a ‘Change of Particulars’ form via eGov. This form will be processed manually by the GHA registration department via a notification.
2. Directly with PCC Registration Dept: Patients can also update their mobile numbers by completing a form at the PCC Registration Department or by sending an email to registration@gha.gi

GHA Director General Kevin McGee said: “Everyone should ensure that their contact details on the eGov platform are correct, as it is essential that we have this information in order to be able to communicate with patients, to allocate appointments and any other GHA business.”

ENDS