October 03, 2025
The Department of Social Security wishes to sincerely apologise to all pensioners and their families for any distress or inconvenience caused during the ongoing Proof of Life exercise. We fully recognise how important these payments are to the wellbeing of our pensioners, and we deeply regret any delays or difficulties experienced. Please rest assured that resolving these issues is our highest priority.
The Proof of Life exercise is currently being carried out in stages:
Please note that failure to return the required form will result in pension payments being suspended.
We are aware that some pensioners may not have received their forms due to address changes. If you have recently moved and have not yet informed the Department, we kindly urge you to contact us as soon as possible to avoid any disruption to your payments. You can reach us by:
If you believe you have been affected by this issue, please contact the Department immediately using the details above.