Housing Department
HM Government of Gibraltar
Suite 9.7-9.9
9th Floor
International Commercial Center
Gibraltar
GX11 1AA

Central number: +350 20075603                                                  

Callers will be asked to select the relevant section for their query.

Press 1 for Applications & Tenancy Management Section

allocations@gibraltar.gov.gi

• Housing Application – Process, queries and position on waiting list.
• Government Tenancy Records – Queries, Inclusion, Exclusion, Change of Name and copy of contract.
• Queries in respect of Registration of Property Occupation for Government Flats only.

Press 2 for Housing Rent Section

rent@gibraltar.gov.gi

• Housing Rental Bill queries
• Payment Option queries – Direct Debit, Standing Order, Deductions from Wages or Pensions
• Payment of Rent by card via telephone
• Rent Relief Queries

Press 3 for Housing Rent Arrears Section

housingrentarrears@gibraltar.gov.gi

• Payment of Arrears by card via telephone
• Discussion of entering a Payment Plan (Arrears Agreement)
• Government Sheds
• Anti-Social Behaviour Queries

Press 4 for Senior Management Support Team

smst@gibraltar.gov.gi

• Housing Allocation Committee Secretary
• Government Parking Spaces
• Land and Works Panel
• Recent Property Allocations

HOTLINE (Reporting Empty Flats): 20040040

Housing Ministers Office
Email: mhgu@gibraltar.gov.gi

Housing Works Agency

The main role of the agency is the maintenance of government housing accommodation subject to the terms of the tenancy agreement.

The head office comprises the head of the agency, the administration and the accounts sections.

Scope of works: Reports of repairs (including daytime emergencies), reported by tenants are received by the Reporting Office, either by telephone (+350 20048440), or by email (reports@gibraltar.gov.gi). Afterhours service reports may be made by telephone (+350  20050129/+350 58008258). Information regarding the nature of the report, works to be carried out and other technical and statistical details are documented in a centralised database system. The report is then processed by the Housing Works Agency commencing with the estimation and scoping of works for the works to be carried out.

Finances: The agency finances its operation from government funding. Every year draft estimates of expenditure and revenue for the financial year (April 1st to March 31st) are laid out in parliament. An appropriation law is then passed by parliament, which authorizes the controlling officer of each head of expenditure to spend the monies shown in the approved estimates. The controlling officer for the estimates of expenditure in the agency is the head of administration and finance. The Agency is not a receiver of revenue.

Location: The agency is situated at Suite 10/6-9, 12-13, International Commercial Centre, Main Street, Gibraltar.

Contact numbers:
Tel: +350 20048440