July 14, 2020
The Housing Department is pleased to introduce an Enforcements and Compliance Office responsible for:
The Housing Department is committed to providing a professional service to all its tenants and clients.
The Department is introducing an in-house complaints procedure and welcomes any grievances or complaints to assist in improving their services and standards.
Should a tenant not be satisfied and feel their respective query has not been addressed in an adequate manner after dealing with a Housing Department’s staff member and their line manager, the tenant may proceed to lodge a complaint with the Department in one of the following ways:
The Housing Department will then proceed to follow a five-point complaint process:
It should be noted that the Office of the Ombudsman requires that all complaints be addressed through this in-house complaints procedure, before they are submitted for an independent review.